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Frequently Asked Questions

How Do I Pay ?

Best Cars Rental offers through its website a secure, online booking system, so that travelers can easily book anytime they wish. When you submit your reservation our help desk will perform a final availability check and answer back within a few hours with details in order to proceed with the payment through your credit card through a secure SSL connection.

For any questions and further information about your reservation you can send a direct e-mail to our Help Desk Team (info@bestcars-rental.gr). Furthermore, you can call our central office, from Monday to Sunday, 08.00 hrs to 21.00 hrs local time over the telephone. TEL +30 2831074424


What Deposit Amount is needed for the Confirmation Of My Reservation ?

20% deposit of the total amount is required for the confirmation of your reservation.


Is My Credit Card Safe ?

For credit card payments Best Cars Rental is working with one of the most established banks of Greece EUROBANK (www.eurobank.gr). All credit card payments are processed through VISA verified Secure Socket Layer ("SSL"). SSL encrypts your personal information and passwords. Your credit card details will not be stored and are available only to you and the credit card providers.


Can I Cancel My Reservation ?

You can cancel your reservation 7 days before the pick up date and in that case there is no cancellation fee.


What Does My Insurance Include ?

Best Cars Rental's clients are covered by following insurance: Body injury up to 750.000€, property damage up to 750.000€, fire, theft up to 20.000€, glass damage , property damage by uninsured car and , legal security insurance of the vehicle, driver and owner up to 20.000€ in every case.

Personal accident insurance of driver/owner: In case of death , total/partial permanent disablement, medical cost ,daily hospital's grant up to 30.000€. For more details check our Rental Terms Page.



Key Loss

The driver is responsible for all costs for lost / damaged keys plus the cost of retrieving a key locked inside the vehicle.


GPS Tom-Tom Damage / Loss

If during the rental period the renter misplaces or damages the GPS unit, he will be charged with the cost of repairing / replacing it


Can I pick up or drop off my vehicle at Chania Airport, Heraklion Airport or at any other preferred location within Crete ?

Customers are free to choose the pick-up and drop off point, Airport, Hotel, City or Village.


Do I pay any extra charges for Customized Pick-up and Drop Requests ?

Best Cars Rental offers free of charge vehicle pick-up and drop off at Chania Airport, Heraklion Airport and all central locations within Crete. Vehicle delivery at distant locations is customized upon request and in some cases extra charges might be applied.


Are Taxes Included in the Final Price ?

Best Cars Rental prices are all inclusive and contain all local taxes and insurance coverage costs. No extra or hidden cost will be applied upon vehicle delivery.


Is My Vehicle Covered with Road Assistance and Break Down Replacement ?

Best Cars Rental provides 24 hour road assistance and immediate break down replacement.